Support

Need Help?

Reach out through the channels below. We respond within 3 business days for product inquiries, and within 15 business days for privacy and data rights requests as required by applicable law (e.g., GDPR, CCPA).

Email Contact

• support@sixpawcat.com — product usage, bug reports, feature requests, Pro subscription and refund inquiries
• privacy@sixpawcat.com — privacy policy, data export, account deletion, exercising data subject rights

Frequently Asked Questions

How do I delete my account?

In-app: Settings → Account → Delete Account. Before deletion, export any subscription data you wish to keep via Settings → Data Export. After deletion, all cloud data is removed from production within 30 days; residual backup copies are overwritten in routine rotation (up to 90 days). Account deletion is irreversible.

How do I cancel my Pro subscription?

iOS: System Settings → Apple ID → Subscriptions → CyberLife → Cancel Subscription. Cancellation takes effect at the end of the current billing period; you retain Pro access until then. For refunds, submit a request through Apple via Apple Report a Problem.

How do I export my subscription data?

In-app: Settings → Data Export. You can export all your subscription records as JSON or CSV.

Sync isn't working — what should I do?

Free tier (iCloud sync): make sure your devices are signed into the same Apple ID and iCloud is enabled. Pro tier (cross-platform sync): make sure your account is signed in and you have a working network connection. If issues persist, email support@sixpawcat.com with screenshots.

About Us

Company: Hangzhou Six Paw Cat Technology Co., Ltd.
Location: Hangzhou, China

Response Time Commitments

• Product inquiries and general feedback: within 3 business days
• Privacy and data subject rights requests: within 15 business days (longer windows may apply for complex GDPR/CCPA requests, up to 30/45 days as permitted by law)
• Paid subscription inquiries: within 1 business day